SANRISE

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Privacy Policy

Effective Date: May 22, 2026

Sanrise Education Inc. (“Sanrise”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by students, parents/guardians, educators, and visitors to our website and learning platforms.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information through our website, online learning systems, communications, and educational services.

This Privacy Policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”).

Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:

Sanrise Education Inc.
Ontario, Canada
Email: info@sanrise.ca

Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our website;

  • Students enrolled in Sanrise courses or programs;

  • Parents and legal guardians;

  • Individuals communicating with us electronically or otherwise; and

  • Users of our online learning systems and educational services.

Information We Collect

We collect personal information reasonably necessary to provide educational services, operate our business, process payments, communicate with students and families, and meet legal or administrative obligations.

Student Information

We may collect:

  • Full legal name;

  • Student number;

  • Date of birth;

  • Email address;

  • Phone number;

  • Mailing or residential address;

  • Course enrollment information;

  • Attendance, assessment, and academic progress information;

  • Communications with students or parents/guardians; and

  • Accommodation or accessibility-related information voluntarily provided to support student learning.

Parent or Guardian Information

We may collect:

  • Parent or guardian names;

  • Email addresses;

  • Telephone numbers; and

  • Mailing or residential addresses.

Payment Information

Payments are securely processed through Stripe.

We do not store full credit card information on our servers.

Technical and Website Information

When you use our website or online systems, we may automatically collect:

  • IP address;

  • Browser and device information;

  • Website usage information;

  • Login activity;

  • Cookies and analytics information; and

  • Information regarding interactions with our website, emails, or advertisements.

How We Collect Information

We may collect personal information:

  • Directly from students, parents, or guardians;

  • Through enrollment or contact forms;

  • Through Moodle learning systems;

  • Through email, SMS, or other communications;

  • Through website technologies such as cookies and analytics tools; and

  • Through documents or educational information voluntarily provided to us.

How We Use Personal Information

We use personal information to:

  • Deliver online secondary school courses and educational services;

  • Process registrations and enrollments;

  • Communicate with students and families;

  • Maintain educational and administrative records;

  • Provide accessibility or accommodation support where appropriate;

  • Process tuition and payments;

  • Provide technical or customer support;

  • Improve our website, services, and learning systems;

  • Conduct analytics and service optimization;

  • Send educational updates, newsletters, and marketing communications;

  • Protect the security and integrity of our systems; and

  • Comply with legal, regulatory, or administrative obligations.

We limit the collection and use of personal information to purposes that are reasonable and necessary under the circumstances.

Ontario Educational Records and Credit Issuance

Sanrise Education Inc. provides online secondary school courses and educational support services.

In many cases, a student’s Ontario Student Record (“OSR”) is maintained by the student’s homeschool, public school, private school, school board, or another educational institution responsible for granting official secondary school credits and maintaining the student’s permanent academic record.

Where another institution maintains the OSR:

  • Sanrise may provide attendance information, grades, assessments, progress reports, final report cards, or course completion information to the responsible school, parent/guardian, or authorized educational representative;

  • Sanrise does not maintain or manage the official OSR unless otherwise required by law or separate written agreement; and

  • Educational information is shared only where reasonably necessary for academic administration, student support, or credit recognition purposes.

Copies of report cards and related course records may be retained by Sanrise for up to five (5) years after a student leaves the program or completes a course, unless a longer retention period is required by law or educational obligations.

Accessibility and Accommodation Information

Students or parents/guardians may voluntarily provide accommodation or accessibility-related information to help support a student’s learning experience.

This may include information relating to:

  • Learning accommodations;

  • Accessibility needs;

  • Educational supports; or

  • Portions of an Individual Education Plan (“IEP”) where relevant to instructional support.

This information is used solely for legitimate educational and accessibility purposes, including helping instructors and staff provide appropriate learning support.

Accommodation-related information:

  • Is treated as sensitive personal information;

  • Is accessed only by authorized personnel who require the information to support the student’s educational participation; and

  • Is not used for advertising or marketing purposes.

Sanrise collects only the information reasonably necessary to support accessibility and educational participation.

Consent

By using our website or services, submitting information to us, enrolling in courses, or communicating with us, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy.

Where required by law, we may obtain additional consent for certain activities.

You may withdraw consent at any time, subject to legal, educational, or contractual restrictions and reasonable notice.

Children and Minors

Sanrise Education Inc. provides educational services to secondary school students, including individuals under the age of majority.

Where appropriate, we may rely on consent from parents or legal guardians for the collection, use, or disclosure of student information.

Parents or guardians may contact us regarding access to or correction of a minor student’s personal information, subject to applicable laws and educational policies.

Third-Party Services and Service Providers

We use third-party providers to support our educational and business operations. These providers may process personal information on our behalf.

Our providers may include:

  • Stripe for payment processing;

  • WordPress for website management;

  • Moodle for online learning management;

  • Brevo for email and SMS communications;

  • Google Analytics for website analytics; and

  • Meta/Facebook advertising and analytics services.

These providers are responsible for handling information in accordance with their own privacy policies and applicable laws.

Marketing Communications

We may send:

  • Enrollment information;

  • Academic updates;

  • Administrative notices;

  • Newsletters; and

  • Promotional or marketing communications.

You may unsubscribe from marketing emails or opt out of non-essential communications at any time by using the unsubscribe link provided or by contacting us directly.

We do not send marketing SMS communications without consent where required by law.

Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Operate and secure the website;

  • Remember user preferences;

  • Analyze website traffic and usage;

  • Improve functionality and performance; and

  • Support advertising and marketing activities.

We may use:

  • Google Analytics;

  • Meta/Facebook Pixel;

  • WordPress cookies; and

  • Moodle session cookies.

You may control cookies through your browser settings. Disabling cookies may affect certain website functionality.

Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information:

  • To service providers acting on our behalf;

  • To educational institutions or authorities where necessary for academic administration;

  • To payment processors and technology providers;

  • To professional advisors or insurers;

  • To law enforcement or regulatory authorities where required by law; or

  • To protect the rights, safety, security, or property of Sanrise, students, or others.

We disclose only the information reasonably necessary for the applicable purpose.

Cross-Border Storage and Processing

Sanrise uses cloud-based platforms and third-party providers that may store or process personal information outside Canada, including in the United States or other jurisdictions.

As a result, personal information may be subject to foreign laws and may be accessible to foreign courts, governments, regulators, or law enforcement authorities.

By using our services, you acknowledge that personal information may be processed or stored outside your province or country of residence.

Student Record Retention

We retain personal information and educational records only for as long as reasonably necessary to:

  • Deliver educational services;

  • Maintain academic and administrative records;

  • Meet legal, accounting, regulatory, or operational obligations; and

  • Resolve disputes or enforce agreements.

Retention periods may vary depending on the type of information and applicable educational or legal requirements.

When information is no longer required, it is securely deleted, anonymized, or destroyed.

Security Safeguards

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration, loss, or theft.

Security measures may include:

  • Secure payment processing;

  • Password protections and access controls;

  • Secure hosting environments;

  • Encryption technologies where appropriate; and

  • Confidentiality obligations for staff and service providers.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed completely secure.

Your Privacy Rights

Subject to applicable law, individuals may have the right to:

  • Access personal information we hold about them;

  • Request correction of inaccurate information;

  • Withdraw consent where applicable;

  • Request deletion of information where legally permitted; and

  • Ask questions regarding our privacy practices.

Requests may be submitted to info@sanrise.ca.

We may request identity verification before responding to certain requests.

Third-Party Websites

Our website or services may contain links to third-party websites or platforms.

Sanrise is not responsible for the privacy practices, policies, or content of third-party services. Users should review those privacy policies independently.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in legal requirements;

  • Operational or technological changes; or

  • Updates to our services or practices.

Updated versions will be posted with a revised effective date.

Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

Contact Us

For privacy-related questions, concerns, requests, or complaints, please contact:

Sanrise Education Inc.
Ontario, Canada
Email: info@sanrise.ca