SANRISE

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Refund Policy

Effective Date: May 22, 2026

Sanrise Education Inc. (“Sanrise”, “we”, “our”, or “us”) is committed to providing clear and fair policies regarding course enrollment, withdrawals, cancellations, and refunds.

By registering for a course or service with Sanrise, students and parents/guardians agree to the terms of this Refund Policy.

Contact Information

For questions regarding refunds, withdrawals, or billing matters, please contact:

Sanrise Education Inc.
Ontario, Canada
Email: info@sanrise.ca

General Refund Policy

Refund eligibility depends on:

  • The date of withdrawal request;

  • Whether course access has been granted;

  • The amount of coursework completed;

  • Administrative or third-party processing costs already incurred; and

  • Applicable legal requirements.

All refund requests must be submitted in writing to info@sanrise.ca.

Refunds are processed to the original payment method where reasonably possible.

Course Withdrawal and Refund Eligibility

Before Course Access Is Granted

Students who request cancellation before receiving access to course materials or learning platforms may be eligible for a full refund, less any non-refundable payment processing or administrative fees.

After Course Access Is Granted

Once access to a course, Moodle platform, educational materials, assessments, or instructor support has been provided, refunds may be reduced or denied depending on:

  • Time elapsed since enrollment;

  • Course progress or participation;

  • Access to downloadable materials; and

  • Administrative costs already incurred.

Significant Course Completion

Refunds are generally not available once a student has:

  • Completed a substantial portion of the course;

  • Submitted major assessments;

  • Received final grades or report cards; or

  • Completed the course.

Sanrise reserves the right to determine what constitutes substantial course completion based on the circumstances.

Administrative and Processing Fees

Certain fees may be non-refundable, including:

  • Payment processing fees charged by Stripe or financial institutions;

  • Administrative setup fees;

  • Registration fees; or

  • Fees relating to transferred, customized, or expedited services.

Any applicable deductions will be communicated where appropriate.

Withdrawals

Students may withdraw from a course by contacting Sanrise in writing.

Withdrawal from a course does not automatically guarantee eligibility for a refund.

Students and parents/guardians remain responsible for:

  • Outstanding balances;

  • Communicating withdrawals to homeschool or educational institutions where applicable; and

  • Understanding how withdrawal may affect academic timelines or credit recognition.

Technical Issues

Refunds will not ordinarily be issued for:

  • Personal device issues;

  • Internet connectivity problems;

  • Failure to maintain compatible technology;

  • Temporary outages outside Sanrise’s reasonable control; or

  • Failure to access or complete coursework in a timely manner.

Where significant technical issues arise directly from Sanrise systems, we may, at our discretion, provide:

  • Extended access;

  • Technical assistance;

  • Course transfers; or

  • Partial refunds where appropriate.

Academic Integrity and Policy Violations

Students removed, suspended, or restricted from courses due to:

  • Academic misconduct;

  • Violations of Terms and Conditions;

  • Abuse of staff or systems; or

  • Fraudulent activity

may not be eligible for refunds.

Chargebacks and Payment Disputes

Students and parents/guardians agree to contact Sanrise first to attempt resolution of billing concerns before initiating chargebacks or payment disputes.

Sanrise reserves the right to suspend course access or enrollment privileges where fraudulent or improper chargebacks occur.

Exceptional Circumstances

Sanrise understands that exceptional situations may arise.

Refund requests relating to medical, compassionate, or extraordinary circumstances may be reviewed on a case-by-case basis at our discretion.

Supporting documentation may be requested where appropriate.

Processing Time

Approved refunds are generally processed within a reasonable timeframe. Processing times may vary depending on:

  • Payment providers;

  • Financial institutions; and

  • Original payment methods.

Changes to This Refund Policy

Sanrise may update or modify this Refund Policy from time to time.

Updated versions will be posted with a revised effective date.

Continued use of our services after updates constitutes acceptance of the revised policy.

 

Contact Us

For refund-related questions or requests, please contact:

Sanrise Education Inc.
Ontario, Canada
Email: info@sanrise.ca